Privacy Policy

You matter to us! We therefore consider it our duty to handle your personal data with the utmost care and to protect it from misuse.

Underwater Reich Hochmoor Betriebs GmbH therefore strictly adheres to data protection regulations (GDPR and DSG) when processing and collecting personal data.

Below you will find detailed information on what personal data is collected during your visit to our website and how it is used, as well as what personal data is collected when you contact us and how it is used.

This privacy policy applies to the website www.unterwasserreich.at operated by the data controller, UnterWasserReich Naturpark Hochmoor Betriebs GmbH

Individual pages may contain links to other partners and providers within the Naturparke network, to which the privacy policy of UnterWasserReich Naturpark Hochmoor Betriebs GmbH does not extend. This means that we cannot accept any responsibility or liability for this external content or for the personal data processed there.

Data Controller

Who is responsible for data processing? Who can you contact with questions regarding data processing and the exercise of your data subject rights?

Responsible for data processing:

UnterWasserReich Naturpark Hochmoor Betriebs GmbH
Managing Directors: Christiane Mader and  DI Thomas Kainz 
Moorbadstraße 4
A-3943 Schrems
Tel: +43 (0) 2853 - 76334
Email
Web: www.unterwasserreich.at

Types of data, data sources

What data is processed? What are the sources of this data?

We process the personal data that we receive from you in the course of a business relationship or that you provide to us with your consent. This includes, amongst other things, newsletter subscriptions, requests for brochures, orders for vouchers/Kellergassen houses, booking enquiries, competitions, registration for the events database or POI database (users) and contact enquiries.

Personal data includes:

• Private individuals: name, address, contact details (email, telephone), country
• Employees of organisations and partner companies: In the context of business-to-business relationships, in addition to the data mentioned above, the company or organisation is also collected and stored.

Furthermore, in individual cases, the following data may also be included in the personal data:

• Image data in connection with competitions
• Data arising from the fulfilment of our contractual obligations
• Data for the fulfilment of pre-contractual measures

Purposes and legal basis of data processing

For what purposes is the data processed? On what legal basis is this processing carried out?

Your personal data is processed exclusively in accordance with data protection regulations:

To fulfil contractual obligations and, where applicable, to fulfil pre-contractual measures (Art. 6(1)(b) GDPR)

The processing of your personal data is necessary in order to fulfil the enquiries and orders you have submitted in specific cases.

The purposes of data processing depend primarily on the specific enquiry or order and include, amongst other things:

• Sending information materials (brochures, road maps, etc.)
• Sending of ordered vouchers by post or electronically via email
• Notifying winners and sending prizes in connection with competitions
• Sending data to hosts/providers to process non-binding enquiries

Within the scope of your consent (Art. 6(1)(a) GDPR)

If you have given us your consent to process your personal data, this data will only be processed in accordance with the purposes set out in this consent form and to the extent agreed.

Any consent you have given may be withdrawn at any time with immediate effect. The lawfulness of the processing carried out on the basis of your consent up to the time of your withdrawal remains unaffected.

Data disclosure

Who receives your data? To whom is your data transferred outside UnterWasserReich Naturpark Hochmoor Betriebs GmbH?

Within UnterWasserReich Naturpark Hochmoor Betriebs GmbH, access to your personal data is granted to those departments or employees who require this data to fulfil pre-contractual measures or contractual obligations, as well as to safeguard the legitimate interests of UnterWasserReich Naturpark Hochmoor Betriebs GmbH.

Non-binding enquiries regarding offers and accommodation can be made via the website of UnterWasserReich Naturpark Hochmoor Betriebs GmbH. The contact details provided to us (name, address, email address and telephone number) as well as travel-specific details (arrival/departure dates, number of people, number of children and ages of the children) are transmitted to the respective hosts/providers for the purpose of processing the non-binding enquiry.

In addition, processors commissioned by us (in particular IT and back-office service providers and printers) will receive your personal data, provided they require it to fulfil the respective task. All processors are contractually obliged to process your personal data only within the scope of service provision and to treat it confidentially.

Apart from the aforementioned processors, your data will not be passed on to third parties unless there is a legal obligation to do so.

Duration of data storage

How long will your data be stored and processed?

We store and process your personal data for the duration of the ongoing customer relationship (including use for direct marketing purposes) or until the relevant consent is withdrawn. Furthermore, the storage period must comply with the statutory accounting retention periods, e.g. the seven-year retention obligation for accounting documents and records.

Data protection rights

What data protection rights do you have as a data subject?

As a data subject, you have the following rights at any time:

• Access, rectification, erasure or restriction of the processing of your stored data (following clear identification via a valid identity document).
• Objection to processing and use for direct marketing purposes.
• Data portability in accordance with the requirements of data protection law.

Right to confirmation

As a data subject, you have the right to request confirmation from us (following clear identification via a valid ID document) as to whether we are processing personal data relating to you. You may contact us at any time at info@unterwasserreich.at.

Right of access

As a data subject, you have the right to receive from us (following clear identification via a valid identity document) free of charge at any time information regarding the personal data stored about you and a copy of this information. You may contact us at any time at info@unterwasserreich.at.

Your right to access information covers the following:

• the purposes of processing,
• the categories of personal data processed by us,
• the recipients or categories of recipients to whom the personal data has been or will be disclosed,
• where possible, the envisaged period for which your personal data will be stored, or, if this is not possible, the criteria used to determine that period,
• the existence of your right to rectification or erasure of the personal data concerning you, or to restriction of processing by us as the controller, or your right to object to such processing
• the existence of a right to lodge a complaint with the Austrian Data Protection Authority as the supervisory authority
• where your personal data has not been collected from you as the data subject: all available information regarding the origin of such data

In the course of operating our websites, we engage software service providers and agencies who may gain access to your personal data in the course of their activities. These parties have undertaken to comply with the applicable data protection regulations. You may request further information regarding the service providers we engage at info@unterwasserreich.at.

Furthermore, as a data subject, you have the right to be informed as to whether your personal data has been transferred to a third country or to an international organisation. If this is the case, you, as a data subject, have the right to be informed of the appropriate safeguards relating to the transfer.

Right to rectification

As a data subject, you have the right to request that we (following clear identification via a valid identity document) rectify any inaccurate personal data concerning you without delay. You may contact us at any time at info@unterwasserreich.at for this purpose.

Right to erasure (right to be forgotten)

As a data subject, you have the right to request from us (following clear identification via a valid identity document) that personal data concerning you be erased without undue delay, provided that one of the following grounds applies and insofar as processing is not necessary:

• Your personal data has been collected for purposes for which it is no longer necessary.
• As a data subject, you withdraw your consent on which the processing was based pursuant to Article 6(1)(a) of the GDPR or Article 9(2)(a) of the GDPR, and there is no other legal basis for the processing.
• As a data subject, you object to the processing pursuant to Article 21(1) of the GDPR, and there are no overriding legitimate grounds for the processing, or as a data subject, you object to the processing pursuant to Article 21(2) of the GDPR.
• Your personal data has been processed unlawfully.
• The erasure of your personal data is necessary for compliance with a legal obligation under Union law or the law of the Republic of Austria to which we, as the controller, are subject.

If any of the above reasons apply and you, as a data subject whose personal data is stored by UnterWasserReich Naturpark Hochmoor Betriebs GmbH, wish to request the erasure of this data, you may contact us at any time at info@unterwasserreich.at.

Right to restriction of processing

As a data subject affected by the processing of personal data, you have the right to request that we, as the data controller (following clear identification via a valid identity document), restrict the processing if one of the following conditions applies:

• You, as the data subject, contest the accuracy of the personal data, for a period enabling us, as the data controller, to verify the accuracy of your personal data.
• The processing is unlawful, and you, as the data subject, object to the erasure of your personal data and instead request the restriction of the use of your personal data.
• We, as the controller, no longer require your personal data for the purposes of processing, but you, as the data subject, require it for the establishment, exercise or defence of legal claims.
• You, as the data subject, have objected to the processing pursuant to Article 21(1) of the GDPR, and it has not yet been determined whether the legitimate grounds of the controller override those of the data subject.

If any of the above reasons apply and you, as a data subject whose personal data is stored by UnterWasserReich Naturpark Hochmoor Betriebs GmbH, wish to request the restriction of the processing of this data, you may contact us at any time at info@unterwasserreich.at.

Your right to data portability

As a data subject, you have the right to receive the personal data concerning you, which you as the data subject have provided to us as the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us, provided that the processing is based on consent pursuant to Article 6(1)(a) of the GDPR or Article 9(2)(a) of the GDPR or on a contract pursuant to Article 6(1)(b) of the GDPR, and the processing is carried out by automated means, provided that the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, as a data subject, when exercising your right to data portability pursuant to Article 20(1) of the GDPR, you have the right to have your personal data transmitted directly by us, as the controller, to another controller, provided this is technically feasible and does not adversely affect the rights and freedoms of others.

To exercise your right to data portability, you may contact us at any time at info@unterwasserreich.at.

Right to object

As a data subject, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) of the GDPR. You may contact us at any time at info@unterwasserreich.at.

Where we process your personal data for the purposes of direct marketing, you, as a data subject, have the right to object at any time to the processing of your personal data for the purposes of such marketing.

Right to lodge a complaint

You may lodge your complaints at any time with the Austrian Data Protection Authority: www.dsb.gv.at

Provision of data

Are you obliged to provide data?

Your personal data is required in order to carry out the request you have made (e.g. ordering vouchers, ordering information material) and to fulfil the resulting contract or pre-contractual measures. If you do not wish to provide us with the data, we will unfortunately be unable to carry out the request.

In any case, you are not obliged to give consent to the processing of data that is not relevant to the fulfilment of the contract (e.g. when taking part in a competition, you do not have to give consent to receive the newsletter (your consent is optional)).

Website use

Cookies, Google Analytics, Google reCAPTCHA and Google Fonts

General:

When you access this website, UnterWasserReich Naturpark Hochmoor Betriebs GmbH stores information about your visit (date, time, page viewed). This data is used exclusively for statistical purposes and is only analysed in anonymised form.

In detail:

• Cookies

This website uses cookies. This website uses cookies to enable the website’s functionality, statistics and content tailored to your interests. Any sharing of this data takes place exclusively in pseudonymised form. By clicking on ‘Allow cookies’, you can continue to use our website to its full extent. These cookies are also processed and used by third-party providers in the USA – with your consent. There is currently no adequate level of data protection in the USA, and it cannot be ruled out that government security authorities may issue orders to third-party providers (Google and Meta Platforms, Inc.) to gain access to data for control and surveillance purposes. There are no effective legal remedies or means of legal protection against this. Furthermore, the US does not provide adequate safeguards for the protection of personal data. We only pass on your IP address (in truncated form, so that no unique identification is possible) and technical information such as browser, internet service provider, device and screen resolution to Google or Meta. Further details regarding cookies and how to disable them at a later date can be found in our privacy policy.

Cookies are very small files that are stored on a visitor’s computer by a website. They cannot be used to read other data on the computer. Websites use cookies to restore previous user settings and to track the history of visitor requests.

UnterWasserReich Naturpark Hochmoor Betriebs GmbH uses cookies to better tailor our services to our customers’ needs and to structure the content of our websites as effectively as possible. The information is also used to further improve the navigation structure and make it more user-friendly.

By law, we may store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we require your consent.
This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.
You can change or withdraw your consent at any time via the cookie policy on our website. Find out more in our privacy policy about who we are, how you can contact us and how we process personal data.

Your consent applies to the following domains: www.unterwasserreich.at

Your current status: Allow all. 

Your consent ID: BPxr+YLzpIYval4tN0/zXxBSMIXgYxYROhgaienQQxkIMmzza13Zug==Consent date: Thursday, 17 April 2025 at 13:53:03 CEST

Change consent | Withdraw consent

The cookie policy was last updated by Cookiebot on 30/01/26:

Essential (12)

Essential cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preferences (2)

Preference cookies allow a website to remember information that affects the way a website behaves or looks, such as your preferred language or the region you are in.

Statistics (4)

Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing (11)

Marketing cookies are used to track visitors across websites. The aim is to display adverts that are relevant and appealing to the individual user and are therefore more valuable to publishers and third-party advertisers.

• Google Analytics

Provided you have given your consent, Google Analytics is used on this website. The Hochmoor Schrems Nature Park uses Google Analytics to analyse website usage. The data obtained is used to optimise the website and advertising measures, and to compile reports on website activity. The reports provided by Google Analytics serve to analyse the performance of our website and the success of our marketing campaigns. Further information on Google Analytics can be found online or at www.google.com/analytics. Further information on terms of use and data protection can be found at policies.google.com.

Google Analytics is a web analytics service operated and provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States) and Google LLC. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). Google processes website usage data on our behalf and is contractually obliged to take measures to ensure the confidentiality of the processed data.

During your visit to the website, the following data, amongst others, is recorded:

• The pages you visit, your “click path”
• Your behaviour on the pages (e.g. clicks, scrolling behaviour and time spent on the site)
• Your approximate location (country and city)
• Your IP address (in truncated form, so that no unique identification is possible)
• Technical information such as browser, internet service provider, device and screen resolution
• The source of your visit (i.e. via which website or advertising medium you arrived at our site)
• The referrer URL (via which website or advertising material you arrived at this website)

This data is transferred to a Google server in Europe and stored there. In doing so, Google complies with the data protection provisions of the EU-US Privacy Shield Agreement.

Recipients
The recipient of the data is Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) acting as a data processor. To this end, the high moor Schrems Nature Park has entered into a data processing agreement with Google. Google LLC, based in California, USA, and, where applicable, US authorities may access the data stored by Google.

Transfer to third countries
A transfer of data to the USA cannot be ruled out.

Retention period
Google Analytics stores cookies in your web browser for a period of 14 months from your last visit. These cookies contain a randomly generated user ID, which allows you to be recognised during future visits to the website.

The recorded data is stored together with the randomly generated user ID, which enables the analysis of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remains stored in aggregated form indefinitely.

The legal basis and option to withdraw consent
for this data processing is your consent, Article 6(1)(a) of the GDPR. You may withdraw your consent at any time with future effect by accessing the cookie settings and changing your selection there.

You can prevent the storage of cookies by adjusting your browser software settings accordingly; however, we would like to point out that, in this case, you may not be able to use all the functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and relating to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available via the following link: tools.google.com/dlpage/gaoptout.

• Google Analytics (with anonymisation function)

We have implemented IP address anonymisation for Google Analytics on this website. This feature was developed by Google to ensure that this website complies with applicable data protection regulations and the recommendations of local data protection authorities where these prohibit the storage of the full IP address. The anonymisation or masking of the IP address takes place as soon as the IP addresses enter the Google Analytics data collection network and before the data is stored or processed. You can find more information on IP anonymisation at support.google.com/analytics/answer/2763052.

• Google reCAPTCHA

To protect your orders via the online form, this website uses the reCAPTCHA service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). The query serves to distinguish whether the input is made by a human or, abusively, through automated, machine-based processing. The query involves the transmission of the IP address and, where applicable, other data required by Google for the reCAPTCHA service to Google. For this purpose, your input is transmitted to Google and processed there. By using reCAPTCHA, you agree that the recognition you provide will be used in the digitisation of historical works. However, if IP anonymisation is activated on this website, your IP address will be truncated by Google beforehand within Member States of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha is not merged with other Google data. The separate data protection provisions of Google apply to this data. Further information on Google’s privacy policy can be found at: www.google.com/intl/de/policies/privacy/.

• Google Fonts

This website uses external fonts, Google Fonts. Google Fonts is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). These web fonts are integrated via a server request, usually to a Google server in the USA. This transmits information to the server regarding which pages of our website you have visited. Google also stores the IP address of the browser on the visitor’s device. Further information can be found in Google’s privacy policy, which you can access here:
www.google.com/policies/privacy/

• YouTube

Components from YouTube are integrated into this website. YouTube is an internet video portal that allows video publishers to upload video clips free of charge and enables other users to view, rate and comment on them, also free of charge. YouTube permits the publication of all types of videos, which is why complete films and television programmes, as well as music videos, trailers or videos created by users themselves, are available via the internet portal.

The operator of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Each time a user accesses one of the individual pages of this website, which is operated by the data controller and on which a YouTube component (YouTube video) has been integrated, the web browser on the data subject’s IT system is automatically prompted by the respective YouTube component to download a display of the corresponding YouTube component from YouTube. Further information on YouTube can be found at www.youtube.com/yt/about/de/abgerufen. As part of this technical process, YouTube and Google become aware of which specific subpage of our website is being visited by the data subject.

If the data subject is logged into YouTube at the same time, YouTube recognises which specific subpage of our website the data subject is visiting when a subpage containing a YouTube video is accessed. This information is collected by YouTube and Google and associated with the data subject’s respective YouTube account.

YouTube and Google always receive information via the YouTube component that the data subject has visited our website if the data subject is logged into YouTube at the same time as accessing our website; this occurs regardless of whether the data subject clicks on a YouTube video or not. If the data subject does not wish for this information to be transmitted to YouTube and Google, they can prevent such transmission by logging out of their YouTube account before visiting our website.

The privacy policy published by YouTube, which is available at www.google.de/intl/de/policies/privacy/, provides information on the collection, processing and use of personal data by YouTube and Google.

Social media

Use of social media networks

On our website, you will find links to social media networks such as Facebook and Twitter. These are not plugins provided by Facebook or Twitter which, without the user’s control, transmit data to the provider as soon as the page is loaded.

The buttons for the social media networks simply contain a link to the social media network, including the URL of the webpage to be shared. No user data is transmitted from the website to the social media network.

If you are already logged in to the relevant social media service when you click the button, this will be recognised in the dialogue box for sharing the webpage, allowing you to share the content directly. If this is not the case, you will be asked to log in to the social media network. From this point onwards, you will be on the website of the respective social media network.

Clicking the Facebook button will take you to a website operated by Facebook Inc., 1601 S. California Ave, Palo Ave, CA 04304, USA. Information regarding the collection, storage and use of your data by Facebook Inc. can be found in the provider’s privacy policy: www.facebook.com/policy.php

Clicking on the Twitter button will take you to a website operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Information regarding the collection, storage and use of your data by Twitter Inc. can be found in the provider’s privacy policy: twitter.com/privacy

We would like to point out here that, as the provider of this website, we have no knowledge of the content of the data transmitted or its use by the social networks. Further information on the use of data by the social networks can be found in the privacy policies of the social networks mentioned.

Google Maps

Use of Google Maps

UnterWasserReich Naturpark Hochmoor Betriebs GmbH uses Google Maps on its website (and on the websites listed above), in particular to display POIs (Points of Interest) on an interactive map. Google Maps is operated by Google Inc. By using these websites, you consent to the collection, processing and use of automatically collected data and data entered by you by Google, its representatives or third-party providers.

You can find information on the data transmitted when using Google Maps via the following link: policies.google.com/privacy. In addition to the IP address, this includes data such as the GPS data of a smartphone being used or search behaviour.

Data security

Data security measures to protect your data

The security of your data is of great importance to us. We have therefore taken all necessary technical and organisational measures to ensure the security of data processing and to protect your personal data from unauthorised access by third parties as effectively as possible.

We achieve this, on the one hand, by using state-of-the-art security software, coding and encryption methods within our IT infrastructure, and, on the other hand, by promoting the security of your data through the use of risk-minimising measures (data minimisation in all areas) as well as preventive safeguards.